Refunds

Refund Policy

If you are not satisfied with software purchased directly from Raimersoft (software purchased from a third party must be returned to the third-party/resellers and is subject to the return policies of that particular reseller), please get in touch with our Customer Support Team within 30 days of your purchase to receive a refund. Refunds requested more than 30 days after your initial purchase date will not be issued unless the transaction was subject to a fraudulent purchase.

In case you are issued a refund, it should appear on your credit card statement within 7 to 10 business days. Upon receiving a refund you shall destroy all copies of the product keys of the software for which you no longer possess a valid, purchased license. Raimersoft reserves the right to disable product keys issued to you for the refunded products.

NON-REFUNDABLE CASES Raimersoft may decline refund claims in the following cases:

Software purchased for the incorrect platform. Inability to operate the software in your computing environment. Inability to use the software due to an operator error. We will not refund or credit the difference between the price you were charged and the limited-time price reduction, such as during special sales events.

Please note that coupon details must be filled in before proceeding to the order check-out. We will not apply discounts in retrospect, i.e. to orders that have already been completed.

The refund amount will only be the net revenue that we have received after deduction of commission deducted by the platforms, tax, or payment gateways.

Please note that we can only accept refund claims for products purchased via our online store raimersoft.com.